Quartz Empire Fire & Security Ltd

Is It Time To Change Commercial Intruder Alarm Maintenance Provider?

Date: 29th November 2023
change commercial intruder alarm maintenance provider

Kent-based business owners are realising it's time to change commercial intruder alarm maintenance provider. Because they're fed up to the back teeth with the service they receive from their current security company!

Usually, the intruder alarm that was installed at their commercial premises is no longer working properly. There are false alarms at all times of the day or night leading to unhappy employees and neighbours.

And that's when they call Quartz Empire Fire & Security!

Is It Time To Change Commercial Intruder Alarm Maintenance Provider?

Well, yes, if your intruder alarm isn't working!

Here are a few of the ways you can tell if it isn't...

  • False alarms during the working day that mean your staff are left standing out in the car park or sitting in the local cafe because it's impossible to work or take phone calls from customers in your premises
  • When your staff try to lock up for the night, they can’t set the alarm system…
  • False alarms in the night or at weekends mean that your staff and keyholders are regularly getting called back to the premises…
  • Your residential neighbours are complaining because the burglar alarm at your premises keeps going off in the middle of the night!

And here's the main reason to switch maintenance providers:

When you call your current maintenance provider to get help… no one calls you back!

And so the vicious cycle continues.

Every time there is a false alarm, you have to pay for overtime and keyholder call outs.

It’s an expensive waste of time for any business!

But there are two problems here.

1. No maintenance plan. Some security companies don’t offer a maintenance plan. So, if it goes wrong, you're in a queue for any help.

2. Poor fulfilment of your maintenance plan. If there is a maintenance plan in place, is what you are paying for being carried out properly … or at all! System errors and false alarms are often caused by faulty sensors. They may not have been cleaned during the most recent service because they are the furthest away from the control panel… Or it may be that they should have been replaced because they are old or damaged.

How often should a Commercial Intruder Alarm System be serviced?

An alarm system is like any other piece of equipment - it needs at least an annual dollop of TLC to be sure it will work when you need it most.

Having said that, some insurance companies insist on two services each year to fulfil on their policy. Make sure you read the small print on your policy.

Changing to a new Commercial Intruder Alarm Maintenance provider

If you’re getting regular errors or false alarms, it’s time to get your alarm system the TLC it needs. But many business owners don’t seek an alternative… because they think it will be difficult to switch.


It’s easy! Just give us a call or complete the contact form on this page.

As a maintenance customer, you get priority over calls from alarm systems that we don’t service regularly.

And you pay less for any emergency call-out charges.

Plus we’re available 24/7 if your intruder alarm does need some extra TLC.

Click the Get Your Quote button below to speak to an expert.

Get Your Quote
This blog post is provided for general information only. It is not intended to amount to advice on which you should rely. Call Quartz Empire Fire & Security on 0330 133 5950 to speak to one of our professionals for specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
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